Terms of use

Effective October 17, 2026

These Terms of use ("Terms") are a binding agreement between you and Hopr Digital Labs LLC ("we," "us" or "our") governing your use of the petAIdoc app, the petaidoc.com website and related services (the "Service"). They include an arbitration agreement and class action waiver.

Acceptance and changes

By creating an account or using the Service, you agree to these Terms. We may change these Terms by posting a new version with a new effective date and, for material changes, notifying you in the app or by email in advance. Changes are not retroactive. Using the Service after they take effect means you accept them.

Eligibility

You must be at least 18 years old, or the age of majority where you live if older, and able to form a binding contract. The Service is intended for use in the United States.

Accounts and security

Keep your devices and credentials secure. You are responsible for all activity under your account, must promptly report unauthorized use, and may not sell or transfer your account.

License and restrictions

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Service for personal, non-commercial purposes. We and our licensors own the Service and reserve all rights not expressly granted. You may not, and may not help anyone else:

• copy, modify, distribute, sell or rent the Service or create derivative works of it, including copies of its features, design or user interface;
• reverse engineer, decompile or disassemble the Service, or try to derive its source code, structure, ideas or algorithms, except as applicable law expressly permits;
• scrape the Service or extract data from it by automated means; or
• use the Service to build a competing product, or benchmark it or conduct or publish any competitive analysis of it, without our written consent.

Pre-release confidentiality

If you use the Service before its public release, including as a tester, anything non-public you learn about it is our "Confidential Information." Keep it confidential, use it only to use and evaluate the Service, and do not disclose it, including through screenshots, videos, posts or reviews, without our written consent. This does not apply to information that becomes public through no fault of yours, or that law requires you to disclose.

Your content

"Your Content" means information, files and other material you add to the Service and communications sent to you through it. You keep any ownership rights you have in Your Content. You grant us and our service providers a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display and process (including by automated means) Your Content as needed to provide, secure and improve the Service. You are responsible for Your Content and represent that you have all rights needed for us to handle it as these Terms allow. Keep your own copies of anything important.

Acceptable use

You will not:

• violate any law or anyone's rights, including privacy rights;
• upload or send unlawful, harmful, harassing, defamatory, obscene or infringing material, spam or malicious code;
• impersonate anyone; or
• access another person's account or information, or probe, bypass or interfere with the Service's security or operation.

Sharing

The Service lets you share information with other people, by sending it from the Service and by giving them access to your account. You choose who receives what you share, and you confirm you have the right to share it. Once information leaves the Service, we can't control or recall it, and we aren't responsible for how anyone you share it with uses or discloses it, or for information sent to an address you entered. To the fullest extent permitted by law, you are solely responsible for what you share using the Service, and your indemnity below covers any claim arising from it, including claims by anyone you share with or whose information you share.

Third parties

The Service may involve third parties, including people and businesses you deal with and sign-in providers, whose own terms may apply. We do not control and are not responsible for them or their communications, content, services or practices; your dealings with them are solely between you and them.

Not veterinary advice

The Service does not provide veterinary advice, diagnosis or treatment and is not a substitute for a licensed veterinarian's professional judgment. Using it does not create a veterinarian-client-patient relationship with us or anyone else. Content in the Service, including content produced automatically or supplied by third parties, may be inaccurate, incomplete or out of date. You are solely responsible for your pets' care and for decisions you make using the Service. If your pet may need urgent care, contact a veterinarian immediately; do not rely on the Service in an emergency.

Disclaimer of warranties

THE SERVICE, INCLUDING ANY PRE-RELEASE VERSION AND ALL CONTENT, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY. WE DO NOT PROMISE THAT THE SERVICE OR ANY CONTENT OR COMMUNICATION WILL BE ACCURATE, AVAILABLE, SECURE, DELIVERED OR PRESERVED.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR MEMBERS, MANAGERS, EMPLOYEES, AGENTS, LICENSORS OR SERVICE PROVIDERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, ANY LOSS OF PROFITS, DATA OR GOODWILL, OR ANY INJURY TO, OR ILLNESS OR DEATH OF, ANY ANIMAL, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, UNDER ANY LEGAL THEORY, EVEN IF ADVISED OF THEIR POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR US$100. THESE EXCLUSIONS AND LIMITS APPLY ONLY TO THE EXTENT APPLICABLE LAW ALLOWS.

Indemnity

You will defend, indemnify and hold harmless us and our members, managers, employees and agents from all claims, losses, liabilities and expenses, including reasonable attorneys' fees, arising out of or relating to Your Content, your use of the Service or your violation of these Terms, law or anyone's rights, including any claim concerning a mobile number or information you were not authorized to provide. We may control the defense of any such matter, and you will cooperate with us.

Suspension and termination

You may stop using the Service at any time. We may suspend or end your access, remove content, or change or discontinue all or part of the Service at any time, with or without notice, including if we believe you have violated these Terms. Provisions that by their nature should survive termination, such as confidentiality, feedback, disclaimers, liability limits, indemnity and disputes, survive.

Feedback

You grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use any feedback you give us for any purpose, without restriction or compensation. Feedback about pre-release features is our Confidential Information.

Governing law and disputes

Pennsylvania law governs these Terms and any dispute relating to them or the Service, without regard to conflict-of-law rules, and the Federal Arbitration Act governs this section. Before filing a claim, a party must give written notice and try in good faith to resolve it informally for 30 days. Unresolved disputes will be decided by binding individual arbitration before a single arbitrator under the consumer rules of a nationally recognized arbitration provider. Either party may instead bring an individual claim in small claims court, or seek relief in court to protect intellectual property or Confidential Information. YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL AND TO BRING OR TAKE PART IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE ACTION OR ARBITRATION. If that waiver is unenforceable for a claim, the claim will proceed in court, not arbitration. You may opt out of arbitration by emailing legal@hoprdigitallabs.com within 30 days after you first accept these Terms. Claims not arbitrated must be brought only in state or federal courts in Pennsylvania, and you and we consent to their jurisdiction.

Severability and entire agreement

These Terms and our Privacy policy are the entire agreement between you and us about the Service and supersede prior agreements on that subject. If any provision is found unenforceable, it will be enforced to the maximum extent permitted and the rest will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them freely.

Contact

Questions: legal@hoprdigitallabs.com

Hopr Digital Labs LLC, Pennsylvania

Text messages

Program. petAIdoc text messages are sent by Hopr Digital Labs LLC. They are texts about your account and your pets' care, including confirmation codes. We do not send marketing messages.

Opting in. You opt in within the app by entering your mobile number and confirming it with a code we text to that number. By opting in, you agree to receive these texts, which may be sent using automated technology, at that number. Add only a number that you own or are authorized to use, and opt out if that changes.

Frequency and cost. Message frequency varies. Message and data rates may apply.

Stopping. Reply STOP to any message to opt out. We will confirm by text and then stop texting that number. Reply START to resume.

Help. Reply HELP for help, or email legal@hoprdigitallabs.com.

Carriers. Carriers are not liable for delayed or undelivered messages.

Privacy. See our Privacy policy. We never sell or share your number or opt-in for marketing.